Complaints & Safeguarding
2X Global complaints mechanism
We take accountability seriously. Our Complaints Mechanism gives individuals and stakeholders a safe, confidential route to raise concerns related to misconduct, safeguarding, and breaches of our policies and standards — whoever they involve and wherever they arise.
The mechanism reflects international best practice and is designed to be accessible, fair, and survivor-centred, while ensuring due process for all parties.
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You may submit a complaint if you believe you have been harmed — or are at risk of harm — by conduct connected to 2X Global's activities or sphere of influence. This includes concerns related to:
Gender-based violence or harassment (GBVH)
Child protection or harm involving children
Discrimination, harassment, or abuse of authority
Breaches of women's rights, gender equality, or JEDI principles
Environmental or social harm linked to 2X Global-related activities
Fraud, corruption, or serious misconduct connected to 2X Global
Complaints may relate to 2X Global staff (including contractors, consultants, and volunteers), governance bodies, partners, member organisations acting within 2X Global activities, or affiliated initiatives.
Before submitting: Please review the Complaints Mechanism – Operating Rules & Procedures for full details on eligibility, timelines, confidentiality, and the appropriate reporting pathway.
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We offer two reporting pathways depending on the nature of your concern.
Primary Channel: 2X Global Leadership (Senior Management and/or Board)
This is the starting point for most complaints. Use this channel if your complaint does not involve GBVH or child protection, and you feel safe raising it directly with 2X Global Leadership.
We encourage stakeholders to raise concerns early and directly wherever possible, so they can be addressed constructively before escalating.
External Expert Panel: Safeguarding & Escalation Route
Submit directly to the External Expert Panel if:
Your complaint involves gender-based violence or harassment (GBVH) or child protection; or
The matter is serious and Primary Channels have already been exhausted; or
You have reasonable grounds to believe that using Primary Channels could pose safety risks, reprisals, or conflicts of interest.
The Panel brings together specialists in safeguarding, GBVH, child protection, human rights, and environmental and social risk.
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You will receive written acknowledgement within 2 business days
Your complaint will be assessed for eligibility and scope
You will be informed of next steps and indicative timelines
Where an investigation is warranted, it will be conducted in line with survivor-centred, confidential, and non-retaliatory principles
Complaints involving GBVH or child protection follow enhanced safeguarding procedures. Where formal investigations are initiated, these are typically concluded within three months of the eligibility decision.
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Complaints may be submitted confidentially
Retaliation against complainants or witnesses is strictly prohibited
Safeguarding cases are handled using trauma-informed approaches
There is no time limit for reporting sexual violence or child abuse
The external
The External Expert Panel supports the integrity, impartiality, and credibility of 2X Global's Complaints Mechanism. It serves two core functions: (i) Complaints Resolution – providing a direct reporting channel for safeguarding complaints (GBVH and Child Protection), and serving as an escalation point to review serious or complex complaints where independent external expertise is required; and
(ii) Advisory – providing technical input on safeguarding and gender-related issues to support continuous strengthening of 2X Global’s approach.
Panel members bring deep experience in safeguarding, gender equality, human rights, environmental and social risk management, and survivor-centred approaches. The Panel advises 2X Global leadership in line with international best practice.
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Rania brings over 20 years of experience at the United Nations across human rights, humanitarian law, and socioeconomic development, including gender equality, disability inclusion, civil society, and governance. She has been certified in UN investigations since 2008, covering misconduct cases including fraud and harassment — and has conducted and chaired investigation panels across UN-ESCWA, UNIFIL, UNTSO, and OHCHR. She is the author of peer-reviewed publications on human rights and social development, and currently serves as Head of the Disability Inclusion Portfolio at UN-ESCWA, covering 22 countries.
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Agustina is a human rights professional with over 14 years of experience in gender-based violence prevention, child protection, and human rights due diligence across Latin America, Africa, and Asia. She is Principal – Social Performance and Human Rights at ERM Argentina, and founder of Right Path Consulting Firm, which supports financial institutions, impact investors, and corporations to embed human rights, gender-lens, and child-lens approaches into governance and investment strategies. Previously, as Child Rights Campaign Manager at the Bank Information Center, she led advocacy with executive directors of Development Finance Institutions to drive policy change on child SEA/H and GBV, monitoring over 26 DFI-funded projects. She has worked with OHCHR, UNICEF, UN Women, and the Government of Argentina on business and human rights, women's economic empowerment, and child protection. Agustina holds a background in law, human rights, and social justice, and is currently completing an Executive MBA.
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Kobina is an experienced Environmental and Social Specialist currently leading E&S work on World Bank projects. He has deep expertise in ESG, gender, JEDI standards, and complaints management, having developed Grievance Redress Mechanisms for approximately 14 Bank-funded projects across diverse sectors, and guided project beneficiaries through the World Bank's Grievance Redress Service. He has implemented Environmental and Social Management Systems at CalBank PLC and Development Bank Ghana, and contributed to major climate and social protection initiatives including Ghana's Emissions Reduction Programme and Productive Safety Net Project. Kobina is certified as an ISO 14001 Lead Implementer and World Bank ESF Specialist.
Key policies
Limitation of Authority: The Complaints Mechanism is not a judicial or regulatory body and does not determine legal liability or replace formal legal or regulatory processes. Any analyses, conclusions, or reports produced are for internal purposes only and are not intended for use in judicial, administrative, or regulatory proceedings. 2X Global bears no responsibility for any reliance placed on them in such contexts.